Pengajian perniagaan Penggal dua 2016
ANALISIS SOALAN STPM PENGGAL DUA – PENGURUSAN
TAJUK
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2013
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2013U
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2014
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2014U
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2015
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2015U
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2016
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Maksud pengurusan dan kepentingan
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Fungsi pengurusan
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Keberkesanan dan kecekapan
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Peranan pengurus- antara perorangan
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Peranan pengurus- bermaklumat
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Peranan pengurus- pembuat keputusan
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Pendekatan pengurusan- klasikal
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Pendekatan pengurusan- kemanusiaan
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Pendekatan pengurusan- sains pengurusan
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Pendekatan pengurusan- moden
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Kepentingan kemahiran
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Peringkat pengurusan
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Kemahiran konseptual
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Kemahiran teknikal
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Kemahiran kemanusiaan
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Kemahiran pengurusan masa
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Kemahiran pembuatan keputusan
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Hubugnkait kemahiran dan peringkat
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Perancangan dan kepentingannya
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Jenis perancangan
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Kes
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Proses perancangan
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Alat perancangan
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Gantt
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Perancangan strategik
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Swot
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VMO
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Pengorganisasian dan kepentingan
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Carta organisasi
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Penjabatanan
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kes
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Proses pengorganisasian
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Manual organisasi
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Fail meja
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Konsep pengorganisasian
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r.arahan
p.autoriti
pem.autoriti
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p.autoriti
pem.autoriti
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Kepimpinan dan kepentingan
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Jenis kuasa
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Ganjaran
desakan
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Jenis kepimpinan
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Transfo
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Karisma
wawasan
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Gaya kepimpinan
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Kes
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kes
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Pemipin dan pengurus
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Kes- ciri
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Pemimpin formal dan pemimpin tidak formal
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Teori motivasi
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maslow
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Kepentingan pasukan
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Proses pembentukan pasukan
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EP
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Punca stres
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kerja
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Kaedah mengurus stres
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Kesan stres
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Maksup pengawalan dan kepentingan
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Jenis kawalan
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Proses kawalan
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Kaedah kawalan
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Awalan
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Alat kawalan
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Target Soalan
esei pendek Penggal Dua STPM 2016
1. Pengurus yang berkesan ialah seorang pengurus yang
cekap. Jelaskan [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
2. Seorang
pengurus yang cekap, tidak semestinya seorang yang berkesan. Jelaskan [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
3. Jelaskan
peranan seorang pengarah hospital
sebagai antara-perorangan [6]
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4. Huraikan
peranan seorang pengurus bank sebagai bermaklumat. [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5. Terangkan
tiga peranan pembuatan keputusan seorang pengurus kilang kasut [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6. Jelaskan
empat prinsip pengurusan saintifik Frederick Taylor [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
7.
Jelaskan sumbangan tokoh
berikut dalam teori pengurusan.
i.
Frank dan Lilian Gilbreth
[2]
ii.
Henry Gantt [2]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
8. Nyatakan
empat prinsip pengurusan Henry Fayol [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
9. Nyatakan
empat prinsip birokrasi yang dipelopori oleh Max Weber [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
10. Jelaskan
unsur-unsur penting dalam teori sistem.[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
11. Jelaskan
dua teori penting dalam pendekatan kontemporari [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
12. Jelaskan
kepentingan kemahiran konseptual kepada seorang pengetua sekolah [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
13. Seorang
pengurus atasan amat memerlukan kemahiran konseptual tetapi kurang memerlukan kemahiran teknikal. Jelaskan
[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
14. Jelaskan
tiga kemahiran pengurus yang diperlukan oleh seorang penyelia kilang perabot
[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
15. Kemahiran kemanusiaan penitng kepada semua peringkat. Jelaskan
[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
16. Jelaskan
maksud perancangan dan tiga kepentingannya [5]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
17. Jelaskan
dua perbezaan antara perancangan strategik, taktikal dan operasi [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
18.
Huraikan dua langkah pertama dalam
proses perancangan yang perlu diamalkan
oleh sebuah pasar raya. (6)
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
19. Jelaskan
tiga kegunaan analisis pulang modal (6)
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
20. Alawiyah
merupakan pemilik Wiyah Enterprise yang mengeluarkan rantai kunci bergambar
(key chain) untuk pelbagai program syarikat dan agensi kerajaan. Alawiyah telah
memperoleh sebuah kontrak syarikat taman tema terkenal di Malaysia untuk
menyediakan rantai kunci dan bilangan minimum yang perlu disediakan ialah
sebanyak 1000 unit. Syarat utama kontrak ialah Alawiyah perlu menyewa sebuah
lot gerai di taman tema berkenaan dengan sewa tahunan RM6 000.. Alawiyah
tidak memerlukan sebarang alatan tetapi dia perlu membeli bahan seperti
gegelung plastic bernilai 20 sen seunit, klip bernilai 10 sen seunit dan
kertas photo bernilai 10 sen seunit. Alawiyah bercadang untuk menjual rantai
kunci dengan harga RM8 seunit dan dia menjangka boleh menghasilkan 2 500 unit
setahun.
Hitungkan
a.
Titik pulang modal dalam unit dan hasil
b.
keuntungan yang diperoleh jika mengeluarkan 1000 unit rantai kunci
c.
keuntungan yang diperoleh jika mengeluarkan 2 500 unit ranta kunci
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
21. Pihak
syarikat bercadang menjual jam tangan dengan harga RM500 seunit. Kos berubah
ialah 60 peratus daripada.harga jualan dan kos tetap adalah sebanyak RM500 000.
(i)
Hitung kuantiti jualan yang menghasilkan pulang modal dan jumlah kos operasi
yang terlibat pada kuantiti jualan tersebut.
(ii)
Jika pihak syarikat meramalkan kuantiti jualan jam tangan dalam sebulan ialah 40
000 unit, hitung dan tentukan sama ada syarikat tersebut mengalami untung atau
rugi pada kuantiti jualan tersebut.
(iii)
Hitung harga jualan seunit jam tangan bagi pengeluaran 40 000 unit jam tangan
dalam mencapai titik pulang modal.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
22. Lakarkan
sebuah cart Gantt lima aktiviti pertama dalam perlaksanaan hari kantin sekolah
23. Jelaskan
maksud bajet dan tiga kegunannya
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Aktiviti
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Tempoh
(minggu)
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Aktiviti
sebelumnya
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A
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2
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-
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B
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5
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-
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C
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9
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A
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D
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4
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A
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E
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10
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B,
D
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24.
Lakarkan dan hitungkan cara laluan
genting untuk projek di atas (6)
25.
Jelaskan strategi dan taktik
sebagai unsur perancangan strategik sebuah hospital swasta
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
26.
Jelaskan dasar, prosedur, dan
standard sebagai unsur perancangan strategik sebuah pasar raya. (6)
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
27.
Jelaskan maksud pengorganisasian
dan tiga kepentingannya [5]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Pengurus
Besar Syarikat Mutiara Berhad ialah Datuk Shamsul. Beliau dibantu oleh empat orang
pengurus yang masing-masing bertanggungjawab dalam menguruskan jabatan
pemasaran, jabatan kewangan, jabatan pengeluaran dan sumber manusia.
Datuk Shamsul dibantu oleh setiausahanya Cik Raja Marina.
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28.
Lukiskan sebuah carta
organisasi untuk Syarikat Mutiara Berhad. (5)
Syarikat
pembinaan Cemerlang Berhad sedang mengendalikan empat projek pembinaan iaitu
projek janakuasa , projek pembesaran jalan persekutuan, projek pembinaan
jambatan dan juga projek pembinaan politeknik. Setiap projek diuruskan oleh
seorang pengurus projek dan dibantu oleh seorang pegawai dari jabatan sumber
manusia dan jabatan kewangan masing-masing.
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29. Lukiskan
sebuah carta organisasi untuk syarikat Pembinaan Cemerlang (5)
30. Jelaskan
maksud penjabatanan fungsian dan lakar carta organisasi penjabatan mengikut
fungsi yang mengandungi tiga jabatan. [6]
31.Jelaskan tiga kebaikan dan tiga kelemahan penjabatanan fungsian [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
32. Jelaskan
tiga kebaikan dan tiga kelemahan penjabatan divisyen [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
33. jelaskan
tiga kebaikan dan tiga kelemahan penjabatanan matriks [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
34. Jelaskan
empat maklumat yang boleh diperoleh daripada carta organisasi.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
35.
Huraikan tiga langkah pertama
dalam proses pengorganisasian sebuah kolej swasta (6)
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
36. Jelaskan
perkaitan antara perancangan dengan pengorganisasian.[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
37. Jelaskan
konsep pengorganisasian yang berikut:
a. Akauntabiliti [2]
b. Tanggungjawab [2]
c. Autoriti [2]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
38. Jelaskan
konsep pengorganisasian yang berikut:
a. Autoriti
lini [2]
b. Autoriti
staf [2]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
39. Jelaskan
tiga kelebihan dan tiga kelemahan penugasan autoriti [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
40. Jelaskan
tiga kelebihan dan tiga kelemahan pemenceran autoriti [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
41.
Terangkan dua faktor yang
mempengaruhi pemenceran dan pemusatan autoriti [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
42.
Jelaskan perbezaan antara
jangkauan kawalan sempit dengan jangkauan kawalan luas [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
43.
Jelaskan dua persamaan antara
teori motivasi Maslow dengan Herzberg (4)
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
44.Nyatakan tiga ciri pekerja mengikut teori X dan tiga ciri pekerja
mengikut teori Y [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
44. Jelaskan maksud faktor hygiene menurut teori dua
faktor Hertzberg dan kaitannya dengan produktiviti pekerja. [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
45. Jelaskan maksud faktor motivasi menurut teori dua faktor Hertzberg dan
kaitannya dengan produktiviti pekerja. [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
46. Nyatakan empat peringkat pertama dalam pembentukan
pasukan[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
47. Jelaskan maksud
pemimpin formal dan pemimpin tidak formal [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
48. Jelaskan tiga perbezaan antara pemimpin formal dengan
pemimpin tidak formal [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
49. Jelaskan lima kepentingan pasukan kepada organisasi[5]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
50. Nyatakan lima ciri pemimpin yang berkesan [5]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
51. Huraikan tiga langkah pertama dalam kawalan pengeluaran
kilang perabot. [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
52. Jelaskan empat kepentingan kawalan bagi sebuah kilang
buku. [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
53. Nyatakan empat kesan kepada organisasi jika pekerja
mengalami stres berlebihan [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
54. Jelaskan empat kepentingan motivasi kepada organisasi
[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
55. Jelaskan empat faktor luaran yang boleh menyebabkan
stres kepada pekerja
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
56. Nyatakan empat tanda stres seseorang pekerja. [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
57. Jelaskan empat faktor individu yang menyebabkan stres
[4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
58. Jelaskan empat faktor organisasi yang menyebabkan
stres [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
59. Jelaskan empat cara yang boleh digunakan oleh sebuah
bank untuk mengurangkan stres dikalangan pekerja
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
60. Jelaskan empat cara yang boleh digunakan oleh seorang
individu untuk mengurangkan stres. [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
61. Nyatakan maksud kawalan dan tiga kepentingannya [4]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
62. Terangkan tiga langkah pertama dalam proses kawalan
perniagaan pengeluaran sos tomato [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
63. Huraikan tiga kaedah kawalan dalam proses pengeluaran
perabot [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
64. Jelaskan tiga jenis kawalan dalaman yang oleh
digunakan oleh sebuah kolej swasta [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
65. Jelaskan tiga jenis kawalan luaran [6]
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Hello, nak tanya, ada jawapan tak?
ReplyDeleteya, ada jawapan tak,cikgu
ReplyDeleteada jawapan tak cikgu
ReplyDeleteada jawapan tak cikgu
ReplyDeletejawapan kena cari sendiri. nanti mana ada pembelajaran??
ReplyDeletecikgu sekarang masa singkat, apa yang boleh buat ?
ReplyDeletejika ada jawapan kita boleh terus hafal ..
ReplyDeleteCikgu dalam ni yg mana soalan ramalan??
ReplyDeleteyes,kita nak jawapan. please
ReplyDeletecikgu, ada kah koleksi soalan percubaan pengajian perniagaan ini?
ReplyDelete